Employee Relations

Efficiently and securely manage employee issues

Improve HR incident handling and employee relations processes

Employee relations is paramount to productivity and retention. Unstructured or inconsistent processes for handling employee complaints, grievances, safety violations or misconduct can severely damage your organization’s relationship with its employees.

OnBase takes a case management approach to handling employee relations, providing the HR department with a complete view of all the information they need to manage employee issues efficiently and effectively. With all related information at their fingertips, HR staff can quickly respond to employee inquiries and improve issue investigation and resolution.

OnBase offers HR staff:

  • Centralized access to employee data, related documents, notes, conversations and emails
  • Ability to easily update information, activities, notes, tasks and schedule meetings
  • Visibility into the status of cases to monitor progress, track resolution times and identify bottlenecks
  • Tools to standardize processes for managing issues, ensuring the right information is collected and required steps are always followed
  • Increased security and control over sensitive employee information

Protect employee relations privacy, safeguard against legal risks

OnBase manages the entire resolution process, from tracking notes and activities to storing supporting documentation and automating notifications for involved parties. Robust and configurable security settings ensure only authorized personnel have access to sensitive employee information and documentation. In the event of a legal issue, storing and tracking employee relations content in OnBase provides an audit trail of standardized activities and information for the investigation.

With a standard process and secure employee relationship management solution in place, employees will feel more confident in HR’s ability to handle issues promptly, consistently and fairly.