Your customers trust you. Protecting their personal information is crucial to maintaining their loyalty. So is acting quickly and efficiently in potential fraudulent situations.
Relying on inefficient spreadsheets leads to time-consuming and disorganized investigations that are frustrating for customers. Investigators need a better alternative to basic Excel spreadsheets. They need a simple way to organize, access and connect each piece of critical information, including information across business applications.
That’s where case management comes into play.
How OnBase streamlines fraud investigation, fraud management & bank risk management
Case management solutions allow investigators to easily log, access and interact with the critical data involved in a fraud investigation. Leveraging an enterprise content management
(ECM) case management solution for fraud investigations gives employees a 360-degree view of all case-related information – including data records, documents, forms and history.
The right case management solution allows financial institutions and investigators to:
- Simplify the entry, organization and reporting of information surrounding a fraudulent case file
- Provide instant and simultaneous access to case files for multiple users
- Streamline investigations with easy access to information from disparate systems with advanced search capabilities
With OnBase case management, you provide your customers with peace of mind – and quick resolution should theft occur.