Improve member services, reduce risk and maintain compliance with card services

In a world that is continuing to push toward less paper, increased convenience, and higher availability of services like mobile and online banking, members still hold on to their banking and debit cards like they’re candy. They may offer tremendous convenience to your members, but without having the proper tools on the back end to manage the data and information those cards generate, they can provide some big pains for credit unions. 

OnBase provides a number of solutions to handle any number of tasks within card services, from the most mundane to the most process intensive. In many cases, electronic forms can replace the paper forms used by credit unions today. OnBase then routes those forms through both new card requests as well card maintenance requests (new card requests, pin change requests, add/modify/delete authorized users, etc.). 

But there is more to card services than just processing paper. As more consumers rely on EFTs, and less on cash and checks, this has led to an increase in the number of error claims for financial institutions. Data management is critical, and a robust solution like OnBase helps not only manage the documents, but also manage the data that is required when processing EFTs. 

Stay ahead of evolving regulations 
Making sure that all relevant information is captured when claims are reported, meeting member notice requirements and record keeping requirements are just a small part of Regulation E. OnBase helps credit unions maintain accuracy, visibility and most importantly, consistency in your Regulation E processes to ensure that all of the proper steps are being followed around data collection, helping to minimize the potential risks and associated costs and fines with making mistakes. 

Support exceptional member service 
OnBase also helps your credit union maintain the level of member satisfaction that you've worked hard to achieve. Is your member leaving the country for work or vacation? Chances are their cards are going with them. 

But how will you know if those cards are riding along in the pockets of your members or in the pockets of someone of a thief? 

With OnBase, you set up processes that allow your members to simply fill out a short form on your website or make a quick call to a member service rep to proactively notify your card services department of any upcoming travel plans. This minimizes the potential for fraud alerts or red flags that temporarily block or even shut down your member’s card and eases the administrative burden on your staff. 

These are the kinds of services your members count on from your institution. It’s why they started doing business with you in the first place. OnBase helps to maintain that relationship with your member base and continue to improve their satisfaction level at every opportunity.