Optimize your credit union operations with ECM

There are scores of transactional processes taking place at the same time at financial institutions that benefit from the streamlined efficiencies OnBase creates: 

  • Account opening 
  • Courier management 
  • E-signatures 
  • Fraud mitigation 
  • Line-of-business integrations 
  • Loan shipping 
  • Wire transfer execution 

The list is endless. 

Using OnBase to manage these transactional processes across departments and locations helps financial services organizations cut costs and save time. It also gives credit unions like yours one single reference point to consult across departments and processes. The increased speed and accuracy makes it easier and more satisfying for members to do business with you. 

Create consistency for account origination & management
Paper-based processes slow new business and fail to capture critical information, but even credit unions doing business digitally can be at risk. Just because you can access member data electronically or you can scan documents into line-of-business systems doesn’t mean your processes are efficient. 

Imagine the cost savings with fully automated, electronic processes.

Using electronic documents and processes is a faster, less expensive and more accurate way to open new accounts and manage existing accounts. Instead of managing paperwork, you capture and manage documents and data directly in OnBase, regardless of its format. Employees enter required information into the screen right in front of them and never leave the member’s sight. 

OnBase also gives organizations increased transparency into documents, information and processes. Executives and managers gain improved visibility using a dashboard that presents an overview of critical information in one easy to read screen, so they see how processes are working in real time. 

Not only does OnBase increase the ability to share information internally and externally, it also helps identify roadblocks and measure the effectiveness of processes. By measuring key performance indicators and process statistics, management optimizes processes, creating a competitive advantage in the marketplace.

Eliminate courier costs
Further optimizing processes, you can also capture signatures digitally to reduce overall processing time per transaction, create consistency in processes, lessen paper consumption and decrease storage costs. With OnBase, you don’t have to use couriers and deal with the high costs that go along with them. You easily create manageable electronic workflows to eliminate shipping costs between the branch and home office.

By utilizing branch capture to scan and transmit check images directly from the branch to a processing site, you don’t have to physically transport checks for processing. You also scan all inbound mail while automatically notifying recipients that there is an image of information they need to act on or might be interested in. With OnBase, credit unions only need to use a weekly shipping service for those high-maintenance documents that need to be signed, while the original document is securely saved. 

And, with ShareBase by Hyland, you can share your account origination documents with members to speed processing even further. The natural interaction between ShareBase and OnBase allows you to securely share those files automatically as part of the OnBase new account opening and maintenance processes with those who do not have access to your OnBase solution.