Access to public records is a cornerstone of an open, transparent government. Unfortunately, an overreliance on paper-based and manual public records request fulfillment makes meeting request deadlines difficult. Hunting down documents from multiple departments, locations and filing cabinets puts a burden on government staff and leads to lengthy fulfillment cycles – damaging public trust.
With the OnBase Public Records Request solution, you simplify request submission and fulfillment. From online request capabilities and comprehensive record searches to digital delivery, OnBase improves the process from beginning to end.
More than ever before, government officials feel increased pressure to provide easy access to public records and often face mandates for fulfilling requests. This means that for staff, tracking and reporting on request fulfillment is just as important as completing the requests.
OnBase helps overcome these challenges by:
The OnBase Public Records Request solution provides your organization with the tools it needs to quickly prioritize and complete records requests. Once completed, OnBase guarantees quick delivery of documents to requestors, improving the process from beginning to end.