Advancement and Development offices are constantly working to raise funds across various programs, departments and institutional initiatives. But if they rely on slow, manual, paper-based gift processing, the negative effects can be felt campus-wide.
And while many institutions are deploying caging or lockbox functionality to speed gift processing and manage transaction volume, Advancement still needs one, comprehensive, digital view of the donor record with specific transaction details.
Was the check signed by the wife or the husband? Was the gift from the couple’s company or foundation with soft credit to the alumnae? What was their address at the time of the gift. What accompanying letter did they send? What did they say when they sent that check in the mail?
Meticulous gift processing departments account for any and all questions when entering transaction into the advancement CRM solution, including:
But to be confident they can answer all these questions and more, fundraisers need to see copies of the original documents.
Now they can.
OnBase for Gift Processing provides the detail fundraisers need to understand the story behind every gift – in one, central, secure, digital location. Every gift and pledge payment and accompanying documentation are instantly receivable, with the security in place to protect anonymity. Centralizing this information simplifies audit processes as well by ending the hunt for paper records.
The OnBase gift processing solution also brings automation to gift activities like gift matching and routing and searching for open pledges. It also creates and stores “thank you” letters and other correspondence, automatically updating donor records in the CRM or donor management system. This gives staff members more time to focus on cultivating relationships with prospects and steward donors.
And, with ShareBase by Hyland, you can share your donors' gift documentation and receipts with external gift caging firms or auditors to speed processing even further. The natural interaction between ShareBase and OnBase allows you to share those files automatically as part of the OnBase gift process with those who do not have access to your OnBase solution.