Case Management provides Life insurers more control over claims

With the OnBase Claims Case Management Solution, claims administrators or examiners manage all aspects of a claim, from early assessment to investigation to settlement. From the onset of the claim through the determination, insurance carriers must complete many tasks - collecting, reviewing and maintaining the supporting documentation to assess the claimant’s coverage, validating statements and negotiating the payment of claims. The OnBase Claims Case Management Solution allows claims examiners to easily access information, schedule tasks, notifications, and time-based reminders increasing efficiency across claims operations even during times of higher volume. Additionally, OnBase seamlessly integrates with financial systems to manage payment schedules, providing better control over the release of funds and providing the ability to track and audit claims-related activities to reduce compliance risks. 

Key Benefits

  • Increases productivity by reducing the need to search for information across multiple data sources
  • Ensures tasks are completed in a timely manner with reminders, timers, notifications, and other communications
  • Improves compliance through greater visibility, audit ability and adherence to internal controls
  • Reduces time to decision with immediate access to information

And, by leveraging ShareBase by Hyland, exchanging supporting claim documentation with process participants such agents, medical facilities, and financial institutions will speed processing even further. The natural interaction between ShareBase and OnBase allows you to share those files automatically as part of the OnBase Claim Case Management Solution with those who do not have access to your OnBase solution.

Gartner Magic Quadrant for ECM 2015