Hard-to-find original life insurance policy information makes processing a death claim difficult for insurers. To adjudicate a claim properly, examiners must have access to all of the information pertaining to the incident.
OnBase improves life insurance claims processing by storing information in one central location. Then, business-process management tools like workflow automate tasks such as verifying coverage and tracking missing or required information. Because OnBase easily integrates with claims handling systems, as well as homegrown AS400 mainframe systems, examiners access documents and data from within one single interface.
For more complex claims product lines, such as short- and long-term disability, cancer, accident and so on, the OnBase Case Management Solution allows insurers to dynamically interact with the claims process, handling even non-linear aspects of claims processing. Insurers create tasks on the fly, monitor items that are “Not in Good Order,” and access pend/diary items that need further review.
Insurers who use the case management solution can reduce costs, improve time to decision and reduce claims leakage. Benefits we’ve seen include: