By integrating OnBase with Duck Creek Technologies’ Policy Administration software platform, you streamline underwriting and new business processing, improving access to information while automating previously manual tasks.
By adding the ability to manage business-critical documents, OnBase extends the powerful data management functionality of Duck Creek. OnBase provides one central system for document management, version control, audit history and much more, allowing staff to focus on higher value tasks like risk evaluation and customer service.
All content surrounding a specific policy or policyholder is organized in a tabbed folder interface with supporting documents just a click away. Insurance personnel instantly access those documents directly from Duck Creek software, improving decision-making and eliminating the need to search through multiple applications, file shares or paper records.
OnBase also pulls information from Duck Creek to create policy correspondence and other related documents with minimal staff involvement. In turn, activities automatically trigger workflow processes, initiating requests for information and assigning tasks to non-Duck Creek users. Insurers optimize document and data management, increasing workforce productivity and improving their essential day-to-day processes.
To make effective policy decisions, underwriters require information from diverse sources – which is often scattered across multiple systems and in a variety of file formats. OnBase equips underwriters to:
OnBase further streamlines the underwriting process by triggering activity records in Duck Creek, like indicating that a motor vehicle report has been received and captured in OnBase. OnBase pulls key information from Duck Creek to generate policy-related documents and personalize correspondence with clients. Secure self-service gives authorized users access to relevant policy and claims documents for faster response times and increased customer service capabilities.
The OnBase integration with Duck Creek software streamlines organizations’ most crucial insurance processes, combining the powerful document management capability of OnBase with the business and data management functionality of Duck Creek.