OnBase integration for Guidewire ClaimCenter®

Integrating OnBase with Guidewire ClaimCenter improves productivity, processes

OnBase seamlessly integrates with Guidewire ClaimCenter, complementing and extending the claims experience, giving insurers a complete view of the customer, claim and process.

Claims adjusters face tremendous pressure in today’s high-cost, highly regulated claims environment. Providing instant access to the information they need to accurately investigate and settle a claim not only eases their burden, it lessens the risk of claims leakage.

Through the OnBase integration, claims adjusters enjoy:

  • Instant access to claims and policy documents from within the familiar ClaimCenter interface
  • Reduced number of steps required to create certain activities records
  • Freedom to perform higher value tasks

OnBase further streamlines the underwriting process by triggering activity records in Guidewire – indicating that a motor vehicle report has been received and captured in OnBase, or reminding an underwriter to review a document at the time of policy renewal. In addition, OnBase pulls key information from Guidewire to generate policy-related documents and personalize correspondence with clients, resulting in improved customer service and satisfaction.

Improves access to and distribution of billing documents

OnBase automatically stores premium, cancellation and reinstatement notices generated by Guidewire, linking the documents to other supporting information within a tabbed folder structure. Underwriters, claims adjusters, customer service representatives and accounting staff quickly access these billing documents directly from Guidewire, eliminating the need to switch between applications.

OnBase also manages the distribution of documents such as billing notices, collection notices and cancellations of non-payment – automatically configuring them for customer delivery via fax, email, FTP sites, network printers or online portals.

In addition, when a billing inquiry is received by mail or through the customer call center, OnBase automatically creates an activity record in Guidewire, prompting customer service representatives to take action or triggering underwriter review.

Further Guidewire ClaimCenter and OnBase benefits

Technical benefits of the OnBase Integration for Guidewire ClaimCenter include:

  • Point-and-click configurable components provide out-of-the-box configuration with no coding or API programming
  • An integration approach that allows customers to upgrade their Guidewire system independently of their OnBase upgrades, ensuring the connectors will work across the various versions of OnBase and ClaimCenter
  • Robust, fault-tolerant messaging infrastructure