As technology advances and InsurTech changes the insurance landscape, consumers expect instant communication with their insurer and immediate action whenever they reach out. Arming call center and billing center personnel with immediate access to the details of a policy or claim enhances their ability to meet consumers’ expectations, closing calls at the initial inquiry and eliminating callbacks.
When customers call in with a question or issue, OnBase allows billing center clerks to access the entire client file – including policy, claims and billing information - directly from BillingCenter. The information retrieved provides a complete view of the customer, better equipping clerks with a full understanding of the client and the client’s issue.
In addition, when a you receive a billing inquiry by mail or through the customer call center, OnBase automatically creates an activity record in Guidewire, prompting customer service representatives to take action.
The OnBase Accelerator for Guidewire BillingCenter allows you to transform what is commonly a very tedious accounting process into an effective way to handle customer billing inquiries, requests for duplicate invoices, escheat processing, collection documentation and more.
OnBase also manages the distribution of documents such as billing notices, collection notices and cancellations of non-payment, automatically configuring them for customer delivery via fax, email, FTP sites, network printers or online portals.
Learn more about the OnBase Accelerator for BillingCenter by accessing the related content below.