Consumers Credit Union

Learn how integrating your systems with OnBase will speed processes like accounts payable, human resources and contract management by letting users stay in familiar applications to retrieve information.

Video Transcript

Consumers Credit Union: Going Paperless

OnBase really was kind of presented to us as a way of storing reports from our core system, and we really didn't have any idea of how to do that more efficiently. Typically, it was on green bar paper, it was in binders, it was stored on people’s desks. And this was kind of a solution to help move us forward into a longer-term storage solution that we don't have to worry about losing or misplacing documents.

We first implemented OnBase in our core reporting system -- all the financial reports, month-end data, daily teller work, and even statements for our membership. We use that for our long-term storage as well as for looking up data.

It took a while to get departments to buy into the fact that you could store a document electronically, physically destroy the paper, and not have repercussions.

So there was some industry soul searching to figure out whether or not the different government bodies would allow that, and once we had everyone's approval, we moved pretty aggressively to get our loan documents, our mortgage documents, any type of financial record moved into the OnBase system.

Reducing Premiums and Losses

Right now, our record retention department is fairly small. We have a couple of part-time folks, and they work very hard on getting our documents in as quickly as possible. But after spending one minute indexing a single document and you have a hundred documents…. The credit union has to have insurance to cover loan losses and things of that nature, so by proving we have the documentation as quickly as possible, it reduces our premiums, and effectively, our losses due to poorly documented loans.

The sales teams that are specifically focused on the industries are just phenomenal at Hyland. They know our business and our culture so well that they're able to recommend things that I would not have thought of. A lot of times, I'll go look at a new module that's coming out and say: “Hey, this looks great. I think it'd be great for the credit union.” And they would say: “Not really, not yet. I wouldn't recommend that, I might recommend something else.” And it may not even be a Hyland product, but they always have our best interest in mind.

So really it's about a relationship. It's not really a vendor and a customer -- it’s about a partnership. And they really kind of bring that together and it's what makes Hyland who they are.