Mobility Transforms ECM Solutions

In the next four years, Craig Le Clair, vice president and principal analyst at Forrester Research, anticipates companies to collectively invest more than $55 billion to redesign their core processes to include mobility. Learn why companies are making this change as well as some of the benefits mobile enterprise content management (ECM) can bring to your organization. 

Video Transcription

Craig LeClair, vice president and principal analyst at Forrester Research

As an analyst there I cover things like enterprise content management and business process management. I did a lot of the early work and development of smart process applications and dynamic case management.

What impact does mobility have on companies?

This is a major infrastructure change. Companies are going to have to change their mindset around mobility and they're starting to do that today; at least that's what we see. If you think about it, there's going to be a quarter billion smartphones just in the United States in the next four years. There's going to be 150 million tablets so we've really altered the way that customers will be interacting with businesses as a result of that they're generating a lot of new types of content they're doing it much more rapidly so the ability to capture mobile content is now very possible in fact customers expect to be able to do a lot more with their devices than ever before.

How are companies incorporating mobility into their processes?

We're estimating about a 55 billion dollar investment that companies will make in redesigning their core processes to have mobility be the point of entry to be able to initiate a process from the mobile environment. That's a tremendous amount of investment, and a tremendous amount of change that we’ll be seeing due to mobility.

How does this impact ECM?

Content management systems have to be able to accept content from mobile. They have to be able to provide a work pattern for things like invoice processing and a lot of core applications where the formerly trapped in the back office worker is now going to be out and expect to be able to participate in that workflow. so we see content changing in in really three areas just to summarize:

  • Capture
  • Workflow
  • Search

Whether you're in a medical profession or some other profession that requires you to do that. When you think of using a browser from a mobile device just to participate in an interaction. It's very similar to what you would do behind your own firewall at work or at home. So in a sense, that type of connectivity for an HTML browser experience, where you need to be connected.

There will be a lot of use cases, where you will not have to depend on persistent connectivity to complete or to continue progression in a particular business process. If you think of it from the e forms market, it's very similar to having a kind of suitcase or offline capability. Where if you're at the farmer’s kitchen table, and you want to fill out that insurance form, you don't want to assume connectivity. There'll be apps that will be built and, in fact, is this today that do not depend on that. So you'll see a mix; I think most cloud-based solutions will assume Pacific conductivity. There will certainly be a set of use cases that will require offline capability.