Is EFSS here to stay?

“Enterprise file sync and share (EFSS) has really quickly become a core capability that a lot of busy information workers rely upon,” says Cheryl McKinnon, principal analyst at Forrester Research. “So, I don’t see this as something enterprise IT buyers can ignore.” 

EFSS is here to stay and has rapidly emerged as a critical tool for businesses to securely mobilize and share their content. Secure file-sharing capabilities – especially with mobile access to enterprise content – will become more and more of an expected feature in content-rich applications. In the video above, McKinnon shares a few of the many reasons why EFSS is gaining market traction:

  • EFSS lessens the risk of content falling into unsanctioned, consumer-grade, cloud-based sharing tools 
  • EFSS is key to content co-creation, distribution, and sharing with vital, external third-parties – as email and clunky web portals aren’t meeting many organizations’ business needs
  • Two-thirds of ECM decision-makers want some level of access to their content repository systems by third-party users like partners, customers and suppliers

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Video Transcription

Cheryl McKinnon, Principal Analyst at Forrester Research

File sync and share has really quickly become a core capability that a lot of busy information workers rely upon. I don't see this as something that Enterprise IT buyers can ignore. Unless they choose to risk the adoption of a lot of unsanctioned services to continue by the line of business users, so it's not a passing fad. Over time I think the file signature capabilities will become more and more of an expected feature in any number of content rich applications. The overall market for stand-alone tools is kind of a crowded one today and, in fact, we're already seeing disruption in things like acquisitions. We do think this is going to continue to grow in terms of interest.

Moving to Mobile Accessibility

One of the reasons is mobile access to ECM systems which is still an area that's relatively untapped by a lot of organizations. In some of our 2015 ECM panel survey, we survey the people who read our ECM research, who log inquiries with us on that topic, we found the only 22% we're actually fully exposing their ECM phone systems to mobile adoption. There's a further 45 percent that say they want to do this over the next year. So again, a lot of opportunity to bring together mobile-friendly files you can share, as well as enterprise content management.

Creating an End-To-End Process

Some of the drivers here, as companies move to digital business, is a really important channel, in terms of using some of these file-sharing tools for that channel. For things like content co-creation distribution, sharing this with external parties, especially email and clunky web programs aren’t really cutting the bill anymore. When we actually want to make some of these external participants, like partners, suppliers and even customers, part of that whole end to end content creation or approval process.

In fact, looking at some of our 2015 research about 2/3 of ECM decision-makers today want some level of access to their content repository systems by some of these external parties.

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