“Content without process can be very hard to manage,” says Cheryl McKinnon, principal analyst at Forrester Research, in our latest video series. “What process brings to the table is order, structure and ensuring that tasks get completed in line with deadlines, and of course with any compliance obligations met as well.”
Because document creation, content management and file sharing actions typically occur as part of a process, effectively managing that element of your solution – and connecting it to relevant content – is key.
Watch the video above to learn how business process management (BPM) technologies:
- Add value within an overall information management strategy
- Bridge ECM systems with other line-of-business apps via process design tools and integration
- Support effective ROI by removing manual and obsolete business activities
Click here to discover more about how BPM technologies can drive ROI.
Cheryl McKinnon, Principal Analyst at Forrester Research
Another area that should be looked at as part of an overall information management strategy - especially in the context of content management - is process management. It's in terms of things like BPM capability.
Content without process can be very hard to manage; what process brings to the table is order, is structure, and ensures the task gets completed in line with deadlines and with any kind of compliance obligations met. Very few document creation or even file sharing actions take place outside of the context of a process, it really is just the degree of structure or fluidity that differs.
Specific business process management or BPM technologies also help bridge ECM systems with other essential line of business apps via some of their process design tools and of course integration capabilities. High levels of return on investment or ROI can be accomplished when there's a really strong focus on content and process to tackle the current state manual and obsolete business activities that plague a lot of organizations.